Privacy Policy

Effective 2026-11-03

1. Our commitment

Velrano System ("we") respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect in Velrano Temple, why, and your choices.

2. What we collect

Account details: your name or dharma name, email address and, if you use Google sign-in, your Google account email and basic profile. Passwords are handled by our authentication provider and are never visible to us.

App activity: merit points, level, the days and time you are online (used for level-ups), items you own or wear, and your position and actions in the 3D space while you are connected.

Content you submit: chat messages, wishes, share screenshots and post links.

Technical data: IP address, browser type and settings stored on your device (for example language, volume and seen notifications).

3. Why we collect it

To create and secure your account, run the multiplayer space, calculate levels and rewards, moderate content, review share-reward claims, respond to you, and improve the App. We do not sell your personal information and we do not use it for third-party advertising.

4. Who we share it with

Service providers that host the App on our behalf: Render (application hosting) and Supabase (database, authentication and file storage), and Google if you choose Google sign-in. Some of these providers may store data outside Australia, including in the United States and Singapore. We take reasonable steps to ensure they protect your information. We may also disclose information where the law requires it.

5. Other players

Your dharma name, avatar, outfit, level and merit are visible to other players. Chat messages are shown only to players near you in the 3D space. Approved wishes are shown publicly on the wish board.

6. Storage and security

We use encrypted connections (HTTPS), access controls and row-level security on our database. Only authorised staff can access the admin area, and staff actions are recorded in an audit log.

7. Keeping and deleting information

We keep account information while your account is active. Online-time records older than three weeks are summarised and removed. You can ask us to delete your account and personal information at any time.

8. Access and correction

You can ask for a copy of the personal information we hold about you or ask us to correct it by emailing [email protected]. We will respond within 30 days.

9. Children

This service is intended for a general audience. If a minor under the age of 18 makes a paid purchase or donation, the consent of their legal guardian (parent or guardian) is deemed to have been given.

10. Complaints

If you have a privacy concern, contact us first at [email protected].

11. Changes

We may update this policy and will show the effective date at the top. Important changes will be announced in the App.